Frequently Asked Questions
Everything you need to know about shopping with Ceres Chill.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our warehouse for processing. You have a 30-minute window to contact customer support for cancellations; after that, we are unable to make changes.